home | help | dashboard | my tickets | contact us | login
Help Center

Q&A Directory
    Operating Procedures
        Ticket status
        How could I delete a ticket?
        What is the "Created ticket"?

Ticket status
Service ticket is queued for processing. No operator assigned to the ticket. This is an initial state of any inquiry.
Service ticket is taken by an operator. Response required from the operator. A customer may add a follow up message to the ticket.
A response has been sent to a customer. The response may contain complete answer or a request for further information. Response may be required from the customer. An operator may add a follow up message to the ticket.
Either Open or Responded. Pseudo status, it may not be assigned to any ticket and is being used in order to specify search condition only.
The service ticket is closed. Neither an operator nor a customer may add a follow up message.