Step 1. Login to your customer service portal as a user having 'admin' or 'supervisor' privileges (please refer to your welcome email for admin user account credentials) and click the accounts link.
Step 2. On the Account Manager page click the Add new account link.
Step 3. On the New Account page enter account information and submit the form.
Step 4. On the Account Manager page click the smiley icon next to the new account.
Step 5. In the Account Inspector popup window assign 'helpdesk' privileges by checking the 'helpdesk' checkbox. Do not forget to submit the form (Update Account button).
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