| Help Center |
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| Q&A Directory | |
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How do my customers open a ticket via email? |
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How could I manage my FAQ list? |
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How could I create an operator account? |
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How to subscribe after free trial is over? |
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What are the payment options? |
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How do my customers open a ticket via email? |
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| In order to open ticket or submit a follow up via email a customer must send an email message to
helpdeskid@helpdeskconnect.com (assuming your HelpDesk ID is 'helpdeskid'). Since it is the default email address all your outgoing messages are originated from, a submission of a followup message is as simple as replying to an email. |
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